Policies

Please select your area of interest to view the associated Policies:

Jazzschool Ensemble Placement Policy

New Students:
New students are placed into one or more ensembles based on a live audition. To begin the process, submit the Ensemble Application Form. Once we receive your application, we will contact you to schedule your audition.

Returning Students:
Returning students may continue in the same ensemble(s) from quarter to quarter without re-auditioning, pending approval from the program and ensemble director.
If you’d like to switch to a different ensemble, you may be asked to audition again. Please fill out the Ensemble Application Form; an audition may or may not be required, depending on the ensemble(s) you’re applying for.

All students must reapply each quarter.
Submit your application at least three weeks before the start of the quarter.
Late applications will be considered only if space is available.

Please note: Ensemble and program directors reserve the right to make personnel changes each quarter to maintain an optimal learning environment.

Jazzschool Refund Policy

Class and ensemble tuition includes a $50 non-refundable deposit.
To receive a refund, written notice must be submitted no later than 48 hours after the first class. Email your request to drop@jazzschool.org
No refunds will be issued after the 48-hour deadline.

For Camps and Intensives:

$100 per week is non-refundable.
The remaining tuition is refundable only if cancellation is made at least 30 days before the program starts.

For Workshops:

Tuition is non-refundable.
No exceptions, please.

Please allow up to 30 days for refunds to be processed.

Concert Ticket Sales and Seating Policies

TICKET SALES
All ticket sales are final. Refunds or exchanges are not possible.

SEATING POLICY
Performances start promptly at the published time. Doors open 30 minutes prior to performances. Seating is “open” and available on a first-come, first-served basis. Please note: an advance sale ticket does NOT guarantee late comers a seat. Late comers may be asked to wait in the lobby until intermission or an appropriate interval to be seated.

Email Policy

Information collected by the mailing list form is used solely for the purpose of notifying you of Jazzschool events or related information that might interest you. We have no intent to sell or otherwise distribute your e-mail address and/or information to any other entity.

You may “opt out,” or unsubscribe from our newsletters and non-transactional related emails by following the unsubscribe instructions in any email you receive from us or by sending an email to info@jazzschool.org. Being removed from our email list does not mean that you will automatically be removed from our regular (physical) mailing list please request so in writing to info@jazzschool.org and provide your name and the physical address you would like to have removed.

eGift Policy

eGifts are available for purchase at jazzschool.org/egift for any denomination.
eGifts are non-refundable.
The Jazzschool is not responsible for eGifts that are undeliverable or not received due to inaccurate delivery information, including physical and e-mail addresses. This is the responsibility of the purchaser.
eGift account balance is non-refundable. Any remaining account balance can be applied to future purchases.
eGifts do not expire.
eGifts are redeemable towards any concert, workshop or Jazzschool quarterly class.
If the total amount due is greater then the value of the eGift, the additional balance must be paid with a credit or debit card at time of eGift redemption. Students may contact the Jazzschool for questions or help with their eGift at info@jazzschool.org or by calling 510-845-5373